| The first problem encountered is the Communication. In fact, few of Chinese engineers and technicians can communicate freely with people in English , while many sales staff don’t have any technical background at all. It could be a serious problem if the part drawing or technical data can’t be understood clearly by mold factories in China.
First of all, some of our employees are native English speakers from UK. 8 engineers in ZYD mold are proficient in English and mold knowledge besides their years of experience in mold export.
Secondly, there is a self-checking system in the project management, to make sure there are no mistakes from one stage to next one. For example, all quotations and mold drawings will be verified by at least 3 independent engineers or a meeting to discuss.
Thirdly, ZYD mold sales team keeps close communication with customers day and night, by the way of SKYPE, MSN, EMAILS, video phones and cell phones. |