Tel: 0086-755-2954-3441
English
FAQ

1.What is your Scope of business?


Automobile Parts 

 Medical parts parts
 Electronic Parts
  Home Appliances
    Precision Parts
   Office Equipments
     Other

2.How about the tolerance?


Mold tolerance is 0.01 mm, Product tolerance is 0.025mm.

3.What steel do you usually use ?


We usually use steel of P20, H-13,S-7,420,420SS, NAK80, 1.2311,1.2738, 1.2343/1.2344, 1.2083, 1.2316, etc.

4.What standard components do you usually use?


We use standard components from LKM, DAIDO, HASCO, DME. (Hot Runner: MOLD MASTER.HUSKY.DME.HASCO.INCOE.THERMOPLAY.YUDO, etc.)

5.How about your mold payment?


Mold payment terms:40% deposit with order, 30% paid at T1trial , 30% before shipping the mould.

6.How about your part payment terms?


Part payment terms: 50% at order, 50% before shipping the products

7.How about the drawings data?


After sales: Our customer’s mold drawings and the whole data will be kept in database for 5 years at least. so that when you need our technical support or service, we can be easy and possible to serve our every customers!

8.Can you make the texture / text / heat-treatment /nitriding for the plastic mouldings?


Yes, We have long-term cooperated subsidiary factories that do those processes.

9. Many foreign companies such as America and Europe companies that have had tools and parts made in China have had bad experiences??What is the main reasons and how to solve them?


The first problem encountered is the Communication. In fact, few of Chinese engineers and technicians can communicate freely with people in English , while many sales staff don’t have any technical background at all. It could be a serious problem if the part drawing or technical data can’t be understood clearly by mold factories in China.
           First of all, some of our employees are native English speakers from UK. 8 engineers  in ZYD mold are proficient in English and mold knowledge besides their years of experience in mold export.
           Secondly, there is a self-checking system in the project management, to make sure there are no mistakes from one stage to next one. For example, all quotations and mold drawings will be verified by at least 3 independent engineers or a meeting to discuss.
           Thirdly, ZYD mold sales team keeps close communication with customers day and night, by the way of SKYPE, MSN, EMAILS, video phones and cell phones.

10.What about product confidentiality?


We are happy to sign an NDA we have built our business on being trustworthy and will not disclose anything to a third party